For tenants in England
A formal complaint letter —
written for your situation
Answer a few questions, and we assemble a tailored formal letter citing the relevant legislation. Letters assembled from pre-written, legally reviewed paragraph blocks — no guesswork.
£9.99 per letter · No subscription
Four complaint types covered
Each generates a different letter — the right paragraphs and law for your situation.
Damp and mould
Formally notify your landlord of damp or mould and put them on notice of their legal obligations, including Awaab’s Law for social tenancies.
Disrepair
Broken heating, plumbing, structural faults, and other repair failures covered by your landlord’s statutory repairing duty.
Tenancy deposit
Demand protection of your deposit, challenge unfair deductions, or recover a deposit that has not been returned after your tenancy ended.
Quiet enjoyment
Challenge unlawful entry without notice, intimidation, or harassment by your landlord or their agents.
How it works
- 1
Answer questions about your tenancy
Tell us about your complaint, your tenancy type, and who manages your property. Takes around 10–15 minutes.
- 2
Preview your letter
See your personalised letter before you pay. The opening section shows your name, address, and the first paragraph.
- 3
Pay £9.99 and send
Unlock the full letter. Print it, copy it, or send it by email. The letter is also sent to your email address.
What this service is — and what it is not
Pre-written paragraph blocks
Every paragraph is pre-written and fixed. Your answers select and combine the correct blocks — the text itself is never generated or varied.
England only
Covers assured shorthold tenancies and social tenancies in England. Wales, Scotland, and Northern Ireland have different legislation and are out of scope.
Not legal advice
This is a letter-drafting tool, not a law firm. For complex situations or legal threats, contact Shelter or Citizens Advice.
Ready to send your letter?
Answer the questions, preview your letter, and pay only when you’re satisfied.
Start your letter →£9.99 · One letter · No account needed
Not ready yet? We are building more.
Leave your email and we will let you know when we add new letter types.
Coming soon: neighbourhood dispute letters, small claims dispute letters, leaseholder service charge challenges, home insurance claim statements, and planning objection letters.